Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.



The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Account balances and employment information
  • Credit history and transaction history


All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons First Volunteer Bank chooses to share; and whether you can limit this sharing.


Reasons we can share your personal
Does First Volunteer
Bank share?
Can you limit
this sharing?
For our everyday business purposes — such as to process your transactions, maintain youraccount(s), respond to court orders and legal

investigations, or report to credit bureaus

For our marketing purposes —to offer our products and services to you YES NO
For joint marketing with other financial companies NO We don’t share
For our affiliates’ everyday business purposes —information about your transactions and experiences YES NO
For our affiliates’ everyday business purposes —information about your creditworthiness YES YES
For our affiliates to market to you YES YES
For nonaffiliates to market to you NO We don’t share


To limit our sharing
Mail the form below.

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.


Call toll free 1-866-668-4700.


Mail-in Form
Mark any/all you want to limit:
  • Do not share information about my creditworthiness with your affiliates for their everyday business purposes.
  • Do not allow your affiliates to use my personal information to market to me.


Call toll free 1-866-668-4700.


  Mail to:
First Volunteer Bank
P. O. Box 11167
Chattanooga, TN 37401
ATTN: Privacy Notices
City, State, Zip
Telephone No.


What we do
How does First Volunteer Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does First Volunteer Bank collect my personal information? We collect your personal information, for example, when you

  • provide account information or give us your contact information
  • provide employment information or apply for a loan
  • give us your income information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing? Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account.


Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliate includes a nonfinancial company with a First Volunteer name, First Volunteer Insurance Agency.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • First Volunteer Bank does not share with nonaffiliates so they can market to you.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • First Volunteer Bank doesn’t jointly market.
Download this as a pdf document from here.
Let’s Talk!

Call our Customer Care Center toll-free at (866) 668-4700

During normal business hours Monday – Friday, 8:30 – 5:30 p.m. Eastern Time
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