Avoid Becoming a Victim of Fraud and Identity Theft:

Risk Office

Risk Office is a tool used by First Volunteer Bank to assist in protecting our cardholder customers from fraud.

Receiving a call from The Risk Office does not mean that fraud has been detected on your account. It may simply be that you have initiated a transaction that triggered a high score alert, such as an out of area or large dollar transaction.

Please contact your Branch or the Customer Care Center if you will be traveling, making a large dollar purchase, or placing online or phone orders with your debit card.

RISK OFFICE CALLS

Calls may come from any of the following #’s:

866-750-9107

800-279-2674

877-253-8964

Or list a Call Back # of 800-262-2024

*Calls are automated, but customers can always opt to speak with a person.

*The Caller will identify themselves as “First Volunteer Bank”.

*Caller will ask for the last 4 digits of the customer’s SSN in order to verify that they have reached the correct customer (they will never ask for the card #).

*The Caller will inquire on the transaction which the alert identified as possible fraud, as well as several prior transactions.

*If any of the identified transactions are identified as fraudulent, the debit card will immediately be disabled and the customer will be required to call or stop by their local branch for assistance in receiving a new card. The customer will also be assisted in filing a Dispute on any fraudulent items that have occurred.

*If the transactions are identified as legitimate and not as fraud, the customer may still need to contact the bank for assistance in allowing any large dollar or out of area transactions to be completed.

*If you are ever unsure about a caller asking about your accounts with First Volunteer Bank, please do not provide any information and contact your branch or the customer care center directly at 423-668-4700.

 

Falcon

“Falcon” is a tool used by First Volunteer Bank to assist in protecting our cardholder customers from Credit Card fraud.

Receiving a call from Falcon does not mean that fraud has been detected on your account. It may simply be that you have initiated a transaction that triggered an alert, and before the transaction can be completed verification is needed.

*The Caller will identify themselves“Falcon fraud Monitoring Service, calling on behalf of First Volunteer Bank”.

*The Caller will never ask for your credit card number. 

*The Customer should always expect to be contacted with a Case Number for reference.

*The Caller will inquire on the transaction which the alert identified as possible fraud, andpossibly prior transactions conducted.

*If any of the identified transactions are identified as fraudulent, the credit card will immediately be disabled and the customer will be required to call or stop by their local branch for assistance in receiving a new card. The customer will also be assisted in filing a Dispute on any fraudulent items that have occurred.

*If you are ever unsure about a Caller asking about your accounts with First Volunteer Bank, please do not provide any information and contact your branch or the customer care center directly at 423-668-4700.

Common Ways Identity Theft Happens:

 

Information Needed to Steal Your Identity:

Most Important

Effective for Social Engineering

 

Signs of Identity Theft:

 

Check List for Victims of Identity Theft:

 

Identity Theft Kit is available at:

http://www.consumer.ftc.gov/articles/pdf-0009-taking-charge.pdf

Let’s Talk!

Call our Customer Care Center toll-free at (866) 668-4700

During normal business hours Monday – Friday, 8:30 – 5:30 p.m. Eastern Time
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