Reach Us

You can reach the First Volunteer Customer Care Center toll free at 1-866-668-4700, from 8:30 a.m. (EDT) until 5:30 p.m. (EDT), by filing out this form, chatting with our chat bubble in the lower right corner, or visiting any of our 24 branch locations.


Call about issues that require immediate attention or involve sensitive information such as:

  • Enroll in Telephone Banking
  • Lost or stolen items like credit cards, checks and debit cards
  • Identity theft
  • Fraudulent transactions
  • User names and passwords
  • Account numbers and balances
  • Transaction information
  • Social security numbers
  • To request a copy of your Customer Credit Card Agreement

Contact Form

Please use this form to send us questions, comments, and feedback. Your e-mail will be directed to the most appropriate person and answered within one business day. For questions and comments that cannot be resolved through e-mail, call us at 866-668-4700.


    You and First Volunteer make a great team!

    We believe you deserve more than just a job. We believe in offering performance-driven individuals a place where they can expect opportunities to help them build a long and lasting career. If you are focused on results, dedicated to quality, strength and integrity, love working with people, and possess the drive to succeed, then we are the bank for you!

    Click the button below to see available career positions.

    See Job Openings  


    Loan Questions?

    If you have a request for information or believe there is an error with your loan, please write to us.

    Phone Number

    (866) 668-4700


    Please include the following information
    in your letter:

    Your Name
    Home Address
    Account Number
    Specific details of the request or error.

    Loan Info Address

    First Volunteer Bank
    Attn: Error and Request Processing
    P.O. Box 11167
    Chattanooga, TN 37401

    Let’s Talk!

    Call our Customer Care Center toll-free at (866) 668-4700

    During normal business hours Monday – Friday, 8:30 a.m. – 5:30 p.m. Eastern Time
    Member FDIC