Reach Us

You can reach the First Volunteer Customer Care Center toll free at 1-866-668-4700, from 8:30 a.m. (EDT) until 5:30 p.m. (EDT), by filing out this form, chatting with our chat bubble in the lower right corner, or visiting any of our 24 branch locations.


Call about issues that require immediate attention or involve sensitive information such as:

  • Enroll in Telephone Banking
  • Lost or stolen items like credit cards, checks and debit cards
  • Identity theft
  • Fraudulent transactions
  • User names and passwords
  • Account numbers and balances
  • Transaction information
  • Social security numbers
  • To request a copy of your Customer Credit Card Agreement

Contact Form

Please use this form to send us questions, comments, and feedback. Your e-mail will be directed to the most appropriate person and answered within one business day. For questions and comments that cannot be resolved through e-mail, call us at 866-668-4700.

Loan Questions?

If you have a request for information or believe there is an error with your loan, please write to us.

Phone Number

(866) 668-4700


Please include the following information
in your letter:

Your Name
Home Address
Account Number
Specific details of the request or error.

Loan Info Address

First Volunteer Bank
Attn: Error and Request Processing
P.O. Box 11167
Chattanooga, TN 37401

Let’s Talk!

Call our Customer Care Center toll-free at (866) 668-4700

During normal business hours Monday – Friday, 8:30 – 5:30 p.m. Eastern Time
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