Frequently Asked Questions

  • Incorrect PIN entry.
  • The purchase was over the daily limit.
  • Negative or low balance on your account.
  • Incorrect expiration date entry.
  • Technical problem may have occurred.

You must receive an email enrollment confirmation before you can log in. Normally it will require one business day to complete the enrollment process.

  • Caps Lock may be on.
  • Your account has not been fully enrolled into our system.
  • Accounts are disabled after multiple unsuccessful login attempts. You must request for your password to be reset to re-enable the account.

To reset your password, go to Internet Banking or call (866) 668-4700.

If you haven’t accessed your Telephone Banking account in some time, then it may be disabled. This can be corrected by calling your First Volunteer Bank location, and requesting that your account be reset.

Debit Card: Call (800) 631-3197 to have your PIN reset; or you can visit your First Volunteer Bank location and request a new PIN number.

Telephone Banking: Please visit or call your First Volunteer Bank location and request your Telephone Banking PIN be reset.

Report the card to 866-668-4700.

Still have questions?
Visit one of our convenient branch locations.

Need Help?

You may always contact your local branch or we invite you to call our Customer Care Center toll-free at (866) 668-4700 during normal business hours (Monday – Friday, 8:30 – 5:30 p.m. Eastern Time).

Contact our Customer Care Center at:


Please call about issues that require immediate attention or involve sensitive information such as account numbers, social security numbers or passwords.

Benton Branch Office
Let’s Talk!

Call our Customer Care Center toll-free at (866) 668-4700

During normal business hours Monday – Friday, 8:30 a.m. – 5:30 p.m. Eastern Time
Member FDIC